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CLAIMS & RETURNS

Report, Return & Resolve

Report a lost or damaged package, or initiate a return. We're here to help resolve any issues quickly.

Start a Claim See Process
HOW IT WORKS

Your Claim Process

Follow these four simple steps to report and resolve your claim quickly.

1

Report

Submit your claim with details about the shipment, including tracking number, issue type, and description.

Current Step
2

Submit

Provide supporting documents such as photos, invoices, and proof of value to support your claim.

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3

Review

Our claims team reviews your submission and investigates the issue with our operations and carrier partners.

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4

Resolve

Once approved, we process your claim and issue a refund or replacement within 5-7 business days.

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FILE A CLAIM

Submit Your Claim

Complete the form below to report a lost, damaged, or delayed shipment.

Upload photos, invoices, or other supporting documents.
ADMIN PANEL

Claim Management

Review and approve claims submitted through the portal.

Pending Claims

Pending

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