Customer Support | Vellox Logistics

+15595083927 support@velloxlogistics.com Locations Track & Trace Customs Help

Informed Delivery Quick Quote 24/7 Support

10M+ Shipments Delivered 220+ Countries Served 99.7% On-Time Delivery 24/7 Customer Support Global Freight & Logistics Customs Clearance Experts Real-Time Tracking Sustainable Supply Chains 18+ Years of Excellence 50K+ Business Clients Click-N-Ship® Available Free Package Pickup

How Can We Help?

Support Channels

Choose the fastest way to reach us – we respond to all inquiries within one business day.

Email Support

Send us an email and we'll reply within 24 hours.

support@velloxlogistics.com

Phone Support

Call us for urgent matters.

+1 (559) 508-3927

Live Chat

Chat with our team in real time (Mon–Fri, 8–6 GMT).

Start Chat

Submit a Ticket

Open a support ticket and track its progress.

Open a Ticket

FAQ

Frequently Asked Questions

Quick answers to common support queries.

How do I track my shipment?

Use our Tracking page and enter your tracking number (e.g., VX123456).

What are your shipping rates?

Rates depend on package size, weight, and destination. Get a free quote on our Contact page.

How do I file a claim for a lost parcel?

Submit a ticket below or email claims@velloxlogistics.com with your tracking number and details.

Do you offer international shipping?

Yes – we serve over 220 countries. Visit our Freight page for more.

How do I update my address?

Log into your account dashboard (if enabled) or contact our support team for assistance.

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers for business accounts.

Get Help

Submit a Support Ticket

Fill out the form below and we'll get back to you as soon as possible.

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Order / Tracking Number (if applicable)

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Your support ticket has been received. Our team will review your request and get back to you within 24 hours.